Reference

Terms That Govern Your 965ok Account

These terms set out the conditions under which you may open and use a 965ok account, including how payments via bKash, Nagad, and Rocket are handled and what we expect from both sides.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessTerms updated when changedContact us for any queries
965ok Terms That Govern Your 965ok Account
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

965ok takes the integrity of your account seriously. These terms define how we store your account data, how we handle wallet transactions, and what steps we take when a dispute arises. We keep your account credentials and payment records secured, and we do not share your bKash, Nagad, or Rocket transaction details with third parties outside of what is required to process your payments. You have the right to request a record of your account activity, to update your contact details, and to close your account by contacting support directly.

Account Data Retention

We retain your account and transaction records in line with standard operational requirements. You may request a summary of your account activity at any time through support.

Wallet Payment Security

All bKash, Nagad, and Rocket transactions linked to your account are logged securely. We do not store your mobile wallet PIN or personal payment credentials on our systems.

Dispute and Appeal Process

If you believe a transaction has been processed in error, contact support with your account reference and transaction date. We review each case against our payment records before responding.

Account Closure Rights

You may request account closure through support at any time. We will confirm closure and advise on any pending wallet balance before finalising the request.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat from within your account dashboard, by email at our support address listed in the account help section, or through our mobile-accessible contact form — which works on any Android or iOS device. We aim to respond to terms-related queries within one working day.

Live Chat Start a chat from your account dashboard at any time. Our team handles terms queries, account questions and wallet payment concerns directly.
Email Support Send your terms or account query to the support email listed in your account help section. Include your registered account details for a quicker response.
Mobile Contact Form Use the contact form from any Android or iOS device. Works from your mobile browser without needing to download anything extra.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what they cover, and what they mean for your account and wallet payments via bKash, Nagad, and Rocket.

Yes. Every transaction through your account — including bKash, Nagad, and Rocket deposits or withdrawals — falls under these terms alongside each payment provider's own conditions.

We notify you through your registered contact details before changes take effect. Continuing to use your account after that point means you accept the updated terms.

Eligibility depends on your local law and the regions we currently support. You are responsible for confirming that use is permitted under the laws that apply in your location.

Contact support with your account reference and the date of the transaction in question. We review all disputes against our payment logs and respond directly to your account.

Yes. Reach out to support through live chat or the contact form and request your account activity summary. We will provide it in line with our data retention policy.

These account terms always take precedence. If any promotional message or offer appears to conflict with what is stated here, the conditions set out in these terms apply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.